Return Policy


Once your order ships, refunds are unavailable. We offer a 14 day exchange policy in store and online. Shipping costs for exchanges are the responsibility of the customer.

Items must be exchanged within 14 days. Merchandise must be in its original condition and must be unworn in order to be eligible for exchange. If the merchandise is returned in any other manner, we cannot offer an exchange.

Pomoto Jewelry is not responsible for any lost or stolen packages

Custom ring sizes are not returnable. 

Custom made pieces are not returnable.

The availability of exchanging merchandise is unique to every order, and there is no guarantee.

Please contact or call us at (516) 253-1505 for inquires regarding exchanges.